Information We Collect

Personal Details

When you register for our programs or contact us, we collect basic information to provide our services properly. This includes your name, email address, phone number, and residential address in Australia. If you're applying for our learning programs, we'll also need educational background details and work experience information.

Financial Information

For payment processing and program enrollment, we collect necessary financial details. This might include billing addresses, payment card information (processed through secure third-party payment gateways), and transaction history related to our services.

Technical Data

Like most websites, we automatically collect certain technical information when you visit kloraviaent.pro. This includes your IP address, browser type, device information, pages you visit, and time spent on our site. We use this data to improve our website functionality and understand how people use our resources.

How We Use Your Information

We use collected information for specific purposes related to providing educational services and improving your experience with kloraviaent:

• Processing your enrollment in financial discipline programs scheduled for September 2025 onwards
• Communicating with you about program updates, schedule changes, and educational materials
• Sending relevant information about upcoming workshops and learning opportunities
• Improving our website and educational content based on usage patterns
• Responding to your inquiries and providing support when you need it
• Meeting legal obligations under Australian education and business regulations

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard security measures including encryption, firewalls, and secure access protocols. Our team members who handle personal data undergo regular training on privacy practices and data protection.

Security Measures We Implement

• SSL encryption for all data transmitted through our website
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure backup systems with encrypted storage
• Multi-factor authentication for staff accessing sensitive data

While we take reasonable steps to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Sharing Your Information

We only share your personal information in limited circumstances:

All third-party service providers we work with are required to maintain appropriate security standards and use your information only for the purposes we specify. We ensure they comply with Australian privacy laws.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and have processes in place to help you exercise them.

How to Exercise Your Rights

To make a privacy request, send an email to support@kloraviaent.pro with "Privacy Request" in the subject line. Include your full name and the specific action you're requesting. We'll verify your identity before processing any requests to protect your information.

Data Retention

We keep your information for as long as necessary to provide our services and meet legal requirements. Here's what that looks like in practice:

• Active student records: Retained during enrollment and for 7 years after program completion
• Financial records: Kept for 7 years in accordance with Australian tax and business laws
• Marketing communications data: Retained until you unsubscribe or request deletion
• Website analytics: Typically retained for 26 months then anonymized or deleted
• Support correspondence: Kept for 3 years after resolution of your inquiry

When we no longer need your information, we securely delete or anonymize it so it can't be linked back to you.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

Essential Cookies: These are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas.

Analytics Cookies: We use these to understand how visitors interact with our website, which pages are most popular, and where improvements might be needed.

Preference Cookies: These remember your settings and choices to provide a more personalized experience when you return to our site.

You can control cookie settings through your browser preferences. Keep in mind that blocking certain cookies might affect website functionality.

International Data Transfers

While we primarily store data in Australia, some of our service providers operate from overseas locations. When information is transferred internationally, we ensure appropriate safeguards are in place to protect your privacy according to Australian standards.

Any international transfers comply with APP 8, which governs cross-border disclosure of personal information. We only work with overseas providers who maintain adequate data protection standards.

Children's Privacy

Our programs are designed for adults and we don't knowingly collect information from individuals under 18 years of age without parental consent. If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss appropriate arrangements.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if you're enrolled in our programs, or by posting a notice on our website.

The "Last updated" date at the top of this policy shows when it was most recently revised. We encourage you to check back occasionally to stay informed about how we protect your information.

Privacy Complaints

If you believe we've mishandled your personal information or breached Australian privacy laws, you have the right to lodge a complaint. Here's how the process works:

• Contact our privacy officer at support@kloraviaent.pro with details of your concern
• We'll acknowledge your complaint within 7 days
• We'll investigate the matter and provide a written response within 30 days
• If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC)

The OAIC can be reached at 1300 363 992 or through their website at oaic.gov.au. They provide independent oversight of privacy matters in Australia.